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A Fiserv VP tapped AI to get better customer feedback. She explains how the tech is 'cracking the code' on pain points.
The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...
Exclusive: This Sequoia-backed AI startup can run thousands of voice interviews at once—and it’s raised $27M to disrupt market research
AI that interviews your customers, builds your PowerPoint, and tells you what to do next — that’s the $27M bet Sequoia is ...
TMCnet3d
Alchemer Positioned in the Challengers Quadrant of the Magic Quadrant for Voice of the Customer Platforms
A complimentary copy of the Magic Quadrant for Voice of the Customer Platforms, which includes the Gartner analysis of the ...
CMSWire3d
InMoment Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
InMoment Named a Leader for Its Ability to Execute and Completeness of Vision InMoment Recognized as a Leader Four Times Consecutively in Voice of the Customer Platforms by Gartner SALT LAKE CITY ...
CMSWire2d
Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time
Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22, 2025 ...
Morningstar3d
Alchemer Positioned in the Challengers Quadrant of the Magic Quadrant for Voice of the Customer Platforms
This is the fourth consecutive time the VoC vendor has been included in the Magic Quadrant Alchemer, a global leader in customer experience and feedback technology, today announced that it has ...
Press Ganey Forsta Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
Recognition marks the third consecutive time Press Ganey Forsta has been positioned as a Leader CHICAGO--(BUSINESS ...
Morningstar3d
Press Ganey Forsta Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
This marks Press Ganey Forsta’s third consecutive time being named a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms. Press Ganey Forsta is committed to delivering ...
Sprinklr Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner® Magic Quadrant™ for ...