News

A Fiserv VP tapped AI to get better customer feedback. She explains how the tech is 'cracking the code' on pain points.
The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...
Marketing4d
The Benefits of Operationalizing VoC Data in Real-Time for Frontline Employees
Operationalizing voice of the customer (VoC) feedback data in real-time is essential for organizations aiming to improve customer satisfaction and loyalty, along with overall business performance.
Morningstar3d
Press Ganey Forsta Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
This marks Press Ganey Forsta’s third consecutive time being named a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms. Press Ganey Forsta is committed to delivering ...
Morningstar3d
Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time
Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22 ...
CMSWire3d
Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time
Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22, 2025 ...
Sprinklr Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner® Magic Quadrant™ for ...