When migrating orders to Shopify, each migrated order is treated as a brand-new order by the platform. As a result, Shopify may trigger email notifications to staff for every transferred order. Don’t ...

For many merchants, the two platforms Jumpseller vs Shopify look like close cousins due to their similar signature green color. But in fact, beneath the surface, they take very different approaches to ...

No, we don’t offer refunds for unused days after cancellation. However, if you cancel your Premium Support plan before the billing cycle ends, you’ll still have full access to support until the end of ...

Yes, but it depends on the plan. For example, the Standard plan covers 01 Migration ID, while the Extended and Pro plans allow more. If you’re managing multiple stores or clients, Premium Support can ...

Standard support includes basic email support during business hours. Meanwhile, Premium Support adds priority queuing, faster guaranteed response times, and more communication options like chat or ...

Absolutely. You can subscribe at any point during your migration process and receive all Premium benefits for the remaining time.

Yes! You can upgrade or downgrade your Premium Support plan at any time, depending on your current needs. If your project scales up or slows down, we’ll help you ...

Premium Support is billed on a monthly subscription basis. If your subscription is still active during your next migration, you can continue using it alongside your migration package without any extra ...

Dedicated personal assistance is available in the Pro and Custom plans. Other packages provide excellent support but not on a one-to-one basis.

If you reach your plan’s Migration ID limit and need support for additional migrations, you’ll need to upgrade to a higher-tier plan. Premium Support only applies to the number of Migration IDs ...

You can cancel your subscription directly from your LitExtension account. You’ll still have access to Premium Support until the end of your billing cycle. If you are on Team Plan, please contact our ...

Premium Support ensures your support tickets and communication are prioritized, which can help resolve issues faster. However, it doesn’t speed up the actual migration process itself. That depends on ...