Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards Content ...

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity ...

Resorting to Dgital – Cloud Technology for Hospitality. Omningage discusses the many benefits Cloud contact centres has to ...

Do they Pass the Test? OMNINGAGE looks how international Schools in Bangkok & Kuala Lumputr have benefited from cloud ...

Customer expectations have never been higher, and businesses have little room for error in their plans to deliver great CX.

Sigma Connected wins at  National Contact Centre Awards for Community Foundation success - contact centre awards ...

The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by ...

At this point in the example we’ve created forecasts for call volume. But in order to determine the number of staff needed for each month, which is our ultimate goal, we’ll also need to forecast ...