For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience. Tobacco Dock. Wapping Lane, London E1W ...

The Future of CX Belongs to AI-Enabled Contact Centre Agents - Matt McKernan, SVP, Americas, Content Guru discusses ...

Get ready to zoom in on the future of customer experience (CX) at IPI Spotlight. This event is designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the ...

Poor audio and video holding UK workers back from career opportunities. A quarter (25%) of Brits in the workplace feel ...

It doesn’t matter which channel we use, when interacting with an organisation we expect the same brand experience. Sounds simple, but the reality is quite different. Integrating all the channels you ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

We invite you to join this group if you’re responsible for technology in your contact centre, or you’re involved in specifying what technology your organisation uses. These interactive roundtable ...

This course will increase and support your existing knowledge of neurodiversity. The workshop provides a detailed overview of different neurodiverse conditions, myth-busts any common misconceptions, ...

147 Media Ltd is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that ...

According to Gartner and Nielsen, 60% of all customer service requests are expected to be managed by via digital channels in 2023. If you are receiving increasing number of customer service messages ...