Customer journey maps are a popular tool to improve customer experience. Here’s how to get the most from them alongside techniques such as customer journey analytics. Understanding customer ...

The Employee Journey An employee journey map is a visual tool that outlines the key stages and emotional states an employee experiences throughout their tenure at your company. By creating this ...

Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of integrated financial technology solutions, has incorporated Alpharank’s customer journey mapping tool into its core and digital banking ...

Twilio Segment announced a tool, which is available starting today, to help marketers create fine-grained customer journeys. Until now the company has enabled marketers to build buyer personas and ...