Customer journey maps are a popular tool to improve customer experience. Here’s how to get the most from them alongside techniques such as customer journey analytics. Understanding customer ...

The customer journey mapping software market is gaining prominence as businesses increasingly focus on understanding and ...

Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of integrated financial technology solutions, has incorporated Alpharank’s customer journey mapping tool into its core and digital banking ...

Twilio Segment announced a tool, which is available starting today, to help marketers create fine-grained customer journeys. Until now the company has enabled marketers to build buyer personas and ...