Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...

Here's a timeline of developments in generative AI since the public launch of ChatGPT and their impact on travel: ...

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

The company reported impressive earnings, bolstered by cloud adoption and AI advancements. Five9 achieved a non-GAAP EPS of $0.79, beating Wall Street forecasts of $0.70. Revenue for the quarter was ...

What is the best internet service provider in Massachusetts? According to CNET, Xfinity is the best internet provider in Massachusetts, thanks to its solid speeds, competitive pricing and reliability.

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

New research reveals that US car owners see agentic AI as a potential game-changer in the car buying and ownership experience.

The Inflation Reduction Act, signed into law by President Joe Biden in 2022, gave the IRS $80 billion and the ability to hire ...

From national providers to local fiber options, here are our top picks for the best internet service options in the Peace ...