Consumer brand Which? surveyed more than 2,600 shoppers to rank in-store supermarkets on a whole host of factors - and it ...

Nelson proposed that an after-hours call center be hired to handle campground-related calls made after city staff have gone ...

While satisfaction numbers are up 4% from 2023, internet service providers are still near the bottom of all industries ...

Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the January Customer Service Award to Sammy ...

During the onset of the global COVID 19 pandemic and the ensuing lockdown, drive thru windows became a crucial lifeline, ...

ONE Gas (OGS) exceeded EPS guidance for the 11th year with $3.91/share in 2024. Discover their growth strategies, regulatory wins, and 2025 outlook.

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with ...

AI is often touted as a way to handle busy work to free people up for tasks that matter. But in the race to add automation to ...

A Subway customer says a worker refused her tip, claiming that the sandwich chain doesn’t give its workers the money. In a video with over 440,000 views, TikToker and former customer service worker ...

In the long term, we expect the industry to shake out, leaving Megaport as the winner. Megaport’s balance sheet is sound. Megaport had a net cash position of AUD 79 million as of the end of December ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...