HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

A satirical video falsely claiming Donald Trump has banned Indian customer service representatives is circulating on social ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

Rogers Communications says it has laid off a "small percentage" of customer service employees, as it invests in digital tools ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the January Customer Service Award to Sammy ...

Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...

Mumbai: Adani Electricity Mumbai Limited has been recognized as India's premier power utility by the ministry of power (MoP) excelling in two independent assessment areas: Performance excellence and ...

The FCA also found that among the list of things people want to complain about is a poor meal when eating out, being ignored ...