Alpena Power Company claims Michigan's ice storm was an "act of God," not subject to automatic billing credit law.

A Northern Michigan utility company has asked to be waived from a state law that requires billing credits for customers who ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

While both changes were controversial and sparked criticism, it sounds like the latter of those changes was actually in response to customer feedback. Before making the change to assigned seating ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Freshdesk also integrates a knowledge base and community forum for self-service, which Freddy AI can draw upon to answer customer questions. Algomo is an AI-first customer support platform focused on ...

Siddharth is a Sportskeeda Esports & Gaming writer, primarily covering multiplayer first-person shooter games such as Overwatch, Apex Legends, and Call of Duty. He has quickly racked up views ...

The United States Postal Service, facing financial losses and declining mail volume, is undergoing a transformation to cut costs and modernize operations. Despite its challenges, the USPS remains ...

Apart from outstanding merchandise, Intex gives you impeccable customer service. As I said earlier, an average heater can reach five-ten temperature while a bigger model is up to 15 temperature. How ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Unite to fight for our customers’ right to software as a service (SaaS) for a thousand dollars watch.” The poster then went on to clarify: “I wouldn’t object if Garmin introduced an ...