Alpena Power Company claims Michigan's ice storm was an "act of God," not subject to automatic billing credit law.

A Northern Michigan utility company has asked to be waived from a state law that requires billing credits for customers who ...

She said that she’d always loved the food from Domino’s, but that their service was going downhill. “We waited 3 hours for our pizza to arrive (from 6+ to 9+). In between, we made calls to the Upper ...

Oracle Corp. (NYSE:ORCL) has told customers a hacker has broken into its computer system and stolen client log-in credentials, Reuters reported recently. The incident marks the second ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

Help Register Login Login Hi, %{firstName}% Hi, %{firstName}% Games Car rental Amid skyrocketing complaints regarding customer service failures by the Social Security Administration (SSA), AARP is ...

While both changes were controversial and sparked criticism, it sounds like the latter of those changes was actually in response to customer feedback. Before making the change to assigned seating ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...

Nationwide has issued an update to customers today confirming when they are to be paid a £50 ‘thank you’. The money is being sent out because the building society completed the purchase of ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

April 7 (Reuters) - Some customer information from Singapore's DBS Group (DBSM.SI), opens new tab and Bank of China's (601988.SS), opens new tab branch in the country has potentially been ...

There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...