Formal letters differ in some key ways from e-mail ... These matters are generally too important to handle in an informal medium like e-mail or a memo. In addition, recipients may want a document ...

Formal writing often avoids using ‘I or ‘you ... Nathan Reilly’ whereas an informal letter or email might use a first name ‘Dear Gemma’ and end ‘Love Nate’.

After discussing the basic information about a concern, OIEC analyzes the incident to determine if a formal or informal resolution process is ... and may include educational sanctions, probation, ...