“Integrating Talkdeskdirectly into outbound workflows in Cheers will enable organizations to serve their patients more efficiently and improve engagement," said Sam Seering, product manager for Cheers ...

Parts of India's government continue to function like a "1950s ambassador car," said Karthik Muralidharan, Professor of Economics at the University of California, warning that without fixing ...

A new report shows how federal and state agencies can secure the phone channel to better serve, verify and protect the public ...

How would it protect consumers? To protect consumers, the bill would mandate that call center workers immediately disclose their physical locations to callers, and disclose whether AI is being used.

AI is transforming Indian call centers. What does it mean for workers? To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion ...

AI products with lifelike voices schedule or cancel appointments, refill prescriptions and help triage patients. Soon, many patients might initiate contact with the health system by speaking not with ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI rather than humans?

From sales prospecting to telemarketing campaigns, the natively integrated Outbound Call Center empowers SMBs to automate and scale their outbound operations with enterprise-grade efficiency. For ...

Discover how you can leverage different types of call centers to improve customer support and enhance operations.