With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

Registered call centers in Pakistan have maintained steady growth in export earnings and business expansion, generating over ...

City Councilor Karen Gilbert, left, speaks with a 911 Center employee on Monday. Mayor Monroe Nichols, city councilors and ...

There aren’t a lot of places, candidly, that you can take a look at 16,000 acres and say, you know, how can we build an ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

First responders are the true influencers in our society. Thanks to the city and Family & Children’s Services, Tulsa's 911 ...

If a customer receives a phone call, email or text message they believe may be a scam, they should contact TxTag customer ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...