OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

First responders are the true influencers in our society. Thanks to the city and Family & Children’s Services, Tulsa's 911 ...

If a customer receives a phone call, email or text message they believe may be a scam, they should contact TxTag customer ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...

Apps and artificial intelligence (AI) algorithms dominate innovation headlines today. However, few stop to ask: what about the machines that make those breakthroughs possible? Who’s building the ...

AIDEC Digital, a subsidiary of the AIDEC Group of Companies, has officially launched its state-of-the-art Process Outsourcing ...

There is a growing level of frustration and disappointment in customer experience (CX) satisfaction throughout the market—just ask any friend, family member, or coworker, and it quickly becomes clear ...

The office building at 2000 Bluffs Drive is pictured in September 2024. A portion of the property that was home to a former call center — and at one point was considered as a location for ...

The new 911 call center in Albany is honoring "National Public Safety Telecommunicator Week" amid a push to hire more dispatchers. The Pol ...

Running a business in India means keeping customers happy, and a best call centre solution can make that happen. We ...