Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

While it’s critical that technology, and eventually AI, be used throughout the recall comms process—and it already is—there ...

PeopleFinders allows you to look up a phone number, name, address, or email. Enter a phone number into the search bar to get ...

The global contact center software market size was US$ 30.2 billion in 2021. The global contact center software market size is forecast to reach US$ 128.5 billion by 2032, growing at a compound annual ...

“Integrating Talkdeskdirectly into outbound workflows in Cheers will enable organizations to serve their patients more efficiently and improve engagement," said Sam Seering, product manager for Cheers ...

Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.

Your long-awaited trip collides with a labor dispute, and suddenly the airline you’re booked on is walking off the job.

The Nez Perce Tribe first presented its extinction findings for Snake River salmon and steelhead in 2021 at a Northwest Power ...

Capacity, a St. Louis-based AI platform, acquires Woodland Hills' Call Criteria to enhance its automated quality assurance ...

Led by Frontline Group CEO Jill Blankenship and Strolid CTO Thomas McCarthy-Howe, who co-authored the IETF’s vCon Internet-Draft, this relationship sets a new standard for contact centers, including ...

From an adoption standpoint, the biggest thing people need to understand is that too many folks are trying to make a faster ...

Parts of India's government continue to function like a "1950s ambassador car," said Karthik Muralidharan, Professor of Economics at the University of California, warning that without fixing ...