The John Lewis Partnership is to roll out a combined customer loyalty card across its Waitrose and John Lewis brands, as part of a wider push to bring the two parts of the business together. It ...

Waitrose came late to loyalty schemes. Back in 1999, Mark Price, then Waitrose’s marketing director, dismissed loyalty cards as “intrusive and expensive”. But 12 years later, by then managing director ...

Waitrose customers holding loyalty cards will be able to once again enjoy free hot drinks after two years without the benefit. The reintroduction of free hot drinks of members comes amid declining ...

Waitrose brings back free coffee for loyalty card holders. ... Its terms changed four years later before Waitrose announced it would do away with the scheme entirely in 2020.