Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

Verizon continued to gain broadband market share, reporting 293,000 broadband net additions during the quarter. Fixed ...

Verizon is utilizing agentic AI and specialized language models. 2024 was a big year for customer experience enhancements on behalf of Verizon’s customers.

[10:16] AI Is Reshaping the Customer Experience - Verizon is integrating AI to anticipate customer needs, automate support, and enhance real-time interactions. AI-powered tools are already helping ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

As a Genesys Gold Partner for 25 years, Verizon has helped enterprises accelerate the digital transformation of their customer experience with Genesys contact center solutions.

Verizon customers can select Google One AI Premium as their perk for their plans starting February 6. This applies to new and existing customers, as perks can be swapped. It’s worth noting that ...

Verizon (NYSE: VZ) has booked a $145.7 million contract to help the U.S. Postal Service implement a cloud technology platform as part of agency infrastructure modernization efforts.