Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Grounded in polyvagal theory, explore how emotions emerge, why they fluctuate, and how we can cultivate emotional ...

Overview This week, our skies are alive with activity, beginning with Ceres entering Pisces on Feb. 23. This transit fosters ...

The way you choose to respond will depend on the circumstances. It could be that you misunderstand the idea itself, or the ...

Chameleoning involves changing one's personality and behaviour to fit different social settings or impress a partner, ...

Cruickshank stressed that “doctors and healthcare staff are key to building trust.” “The doctor-patient conversation is ...

Why do robots that look almost human make us uneasy? The Uncanny Valley explains this effect, with insights from eye-tracking ...

Are you turning your dates into therapy sessions? Here’s how "thera-posing" can make you seem less authentic—and what to do ...

The co-showrunner, who co-wrote and directed the third episode, describes the detailed research behind what the audience just ...

A mental health nurse working with young people in the Black Country is calling on local people to volunteer to make ...

The stepmom’s dilemma stemmed from her desire to love her stepson, but she confessed she had been unable to create that deep ...