Consumers appear to be slightly more satisfied with the financial advice and guidance they received from their banks compared with last year, a new J.D. Power survey shows.

Consumers appear to be slightly more satisfied with the financial advice and guidance they received from their banks compared with last year, a new J.D. Power survey shows.

The findings showed overall customer satisfaction with their bank improved slightly by 13 points to 579 on a 1,000-point scale. Photo by THE CANADIAN PRESS/Adrien Veczan Consumers appear to be ...

Background To achieve a high level of patient satisfaction, providers need to identify and address patients' expectations. However, providers' beliefs and attitudes regarding expectations, as well as ...