Women much more enthusiastically embraced the live chat function during pandemic Zoom classes than men, according to a new UNLV study. Researchers hope the data could be a key to broadening ...

The importance of live chat cannot be overstated as witnessed by the results of a study by Zendesk, which revealed 92% customers feel satisfied when they use the live chat feature, compared to ...

A Business Insider Intelligence study from 2016 showed that live chat has mostly been adopted by smaller, online-only retailers, with some big names like Nordstrom and Walmart sprinkled in-between.

Brief: Fourteen percent of chatbot conversations lead to a chat with a live human being, according to a study of chatbot usage by SnatchBot, a bot building platform, shared with Mobile Marketer.The ...

The Power Of Live Chat: 5 Surprising Statistics That Show How Consumers Want Their Questions Answered There’s a right way to chat, and a wrong way. EXPERT OPINION BY NICOLAS COLE , CONTRIBUTOR ...