Industry analysts fretted about how Southwest Airlines' remarkable set of recent changes threatened to take away all the things that used to differentiate the airline.

Southwest Airlines, long recognized for its customer-friendliness, announced a major overhaul ending policies that set them apart for nearly 54 years.

Southwest Airlines used to be a different kind of airline: free bags, grab whichever seat you like, use a coupon for a beer ...

"Clearly, there are some customers who chose them because of that, and now those customers are up for grabs," said Delta's ...

Entropy is a built-in feature of a corporation's life cycle. Companies like Google, Netflix, and Southwest keep getting worse ...

Frequent fliers are in mourning after Southwest said it will stop allowing two free checked bags for everyone, putting an end to a half-century perk.

Southwest has axed virtually everything that once set it apart from competitors and now looks like any other US airline.

HOUSTON, Texas — A Southwest flight bound for Phoenix Monday afternoon failed to make it far from the gate at Hobby AIrport before passengers say a woman suddenly got up and undressed. "She turned ...

ALTOONA — Somerset senior Rowan Holmes captured the 285-pound championship with a 7-0 decision over West Greene's Colin Whyte at the PIAA Class 2A Southwest Regional wrestling tournament, Saturday, ...

A bride-to-be and her best friend had an entire plane for themselves. When Natalie Wolfley and Savannah Sargent took their seats, they realized they were the only passengers on board. The plane took ...

About a minute later, a pilot announced the flight had to change its approach “out of an abundance of ... Midway International Airport – a Southwest Airlines flight was forced to abort its ...

CHICAGO — Pilots on a Southwest Airlines flight attempting to land at ... staffed the tower was and whether instructions coming out of the tower were clear, he said. “Those things do happen ...