8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

In the end, being adaptable is essential. With every industry evolving rapidly, executives who identify new opportunities for ...

Welcome to Qualys Fourth Quarter 2024 Investor Conference Call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question-and-answer session ...

"I believe the new Amazon Web Services (AWS) cloud 'region' will bring a lot to Mexico and all its industries," says David Victoria, a Senior Cloud Architect for Caylent in Latin America and one of ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Brands need to improve their data currency, embracing the data sources, systems and technologies that will allow them to know ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

The post contains 50 new customer stories, which appear at the beginning of each section of customer lists. The post will be updated regularly with new stories. One of the highlights of my career has ...