Premier Inn has apologised to a Paralympic swimmer and her father after a broken lift meant they were unable to access their first floor hotel room. Ellie Challis, 19, and dad Paul said they ...

Premier Inn has apologised to Ms Challis and offered ... between their checking in and returning to the hotel, the lift broke down and despite the best efforts of an engineer, who was called ...

Premier Inn has apologised to a Paralympic medallist and her father after they could not access their hotel room because of a broken lift. Swimmer Ellie Challis, 19, and Paul booked a room at a branch ...