Following a review which found call-handlers had a “general lack of empathy” with upset customers and failed to offer support, the Financial Conduct Authority has published good practice ...

Concern has been raised after a 999 call handler was unable to provide a code for a defibrillator that was mere metres away from a man who was having a heart attack. Worried members of the public ...

The call handler told her if she did she would put other people at risk but Roberts repeated that she "only wanted to burn herself" and ended the call. Then Roberts rang back and said she was ...

Heather immediately called 999, getting through to North ACC Call Handler, Fiona Shovlin. An ambulance crew, Jordan Allan Gallacher, Technician and Jennifer Craig, Paramedic, of East Kilbride ...

Heather immediately called 999, getting through to North ACC call handler Fiona Shovlin. An ambulance crew, technician Jordan Allan Gallacher and paramedic Jennifer Craig, of East Kilbride Station ...

Moderator, "Face the Nation with Margaret Brennan;" Chief foreign affairs correspondent Margaret Brennan is moderator of "Face the Nation with Margaret Brennan" on CBS. Based in Washington, D.C ...

The Chinese were also told – once again – that Chinese President Xi Jinping should request a call with US President Donald Trump. Instead, US officials woke up to news of increased Chinese ...

Heather immediately called 999, getting through to North ACC call handler Fiona Shovlin. An ambulance crew, technician Jordan Allan Gallacher and paramedic Jennifer Craig, of East Kilbride Station ...

KANSAS CITY, Mo. -- The Kansas City Royals recalled outfielder Drew Waters from Triple-A Omaha on Wednesday to replace Mark Canha, who was placed on the 10-day injured list with a left abductor ...

MPowered has expanded the role of its Alexa-style digital assistant to answer all broker phone calls. The voice-activated AI call handler can respond to certain criteria-related and generic queries, ...

North ACC Call Handler, Fiona Shovlin stayed on the line to give the parents advice and tried to stop them from panicking. Barry said: “She couldn't breathe and lost consciousness. Me and her ...