Great Wolf Lodge's first chief wellness officer said the company's "culture of caring" is not just a buzz term, it's a business strategy.

John Patton was not expecting the hotel worker's reaction to his "over-the-top unreasonable demand," he told Newsweek.

According to the J.D. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study, SM released today, staff service garners the highest ... hospitality workers are providing a generally ...