For women married before 1986 who changed their last names, the REAL ID process has become downright ridiculous.

Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

Poor customer service and outdated technology systems at the IRS contribute to a lack of transparency and threaten to turn ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

A rural Pope County community says it’s been left out in the cold by its only phone and internet service provider, ...

Bad customer service, as alluded to in Ms Hamer’s attempt to provide some solution to the problem, is a reflection of our society. It means that all must hold themselves accountable because at ...