Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Customer service is on the decline in the U.S., and new data shows Americans are sick and tired of it. An expert explains what companies and consumers can do about it.

We’ve all had bad customer service - but some companies take it to a whole new level. In this video, I dig into some of the ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

Dear Editor, The banks continue to dish out poor customer service to their clients because competition is largely nonexistent in the financial sector, and the imposition of transaction fees helps ...

Poor customer service, common with online-only banks, may now be hitting brick-and-mortar banks. CR explains how to get your bank’s attention.

Bad customer service occurs whenever a customer feels a company and its staff have not met their expectations or needs, and the causes can be many. They include employees with bad attitudes; ...

Studies show that U.S. businesses lose $75 billion annually due to poor customer service, and a whopping 86% of consumers will leave a brand after just two bad experiences.

To improve customer service, medicine should borrow good ideas from other industries. Computers and cell phones can help ...

In total energy and broadband customers have lost an estimated £298 million, and 27.3 million hours to poor customer service, impacting finances, time and emotional wellbeing. Get our expert tips for ...

Amas Tenumah is the author of "Waiting For Service: An Insider's Account Of Why Customer Service Is Broken And Tips To Avoid Bad Service." And he joins us now. Welcome.