To learn the steps of a mediation process and see that it is just a more formalized way of doing the basic steps of problem-solving Put the word "conflict" on the board. Hand out paper and pencils.

Mediation Services (MEF) is part of the World Bank Group (WBG) Internal Justice Services (IJS). MEF provides a confidential, informal, impartial venue for the WBG staff, former staff, and consultants ...