The Japan Research Centre (JRC) has been the forum for Japan related research activities at SOAS since 1978. The centre develops and coordinates academic research and teaching, drawing upon the ...

Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include ...

The Abu Dhabi Hazardous Materials Management Centre has launched its corporate identity, reflecting the centre's strategic directions and future vision. The launch signals the start of a new phase in ...

The Boys and Girls Club of Jefferson City will keep its CEO, who had previously submitted his resignation. The club's Board ...

About 10 family offices of the ultra-rich told Bloomberg they’re reducing their exposure or freezing investments, mostly in US equities and Treasuries. Mainland Chinese tourists last year spent ...

The UNESCO-Greece Melina Mercouri International Prize for the Safeguarding and Management of Cultural Landscapes was created in 1995 to reward outstanding examples of action to safeguard and enhance ...

There has been no shortage of questions and predictions about the end of middle management—from the pages of HBR in 2011 to the BBC four years later. Despite this, the proportion of middle ...

Flight Centre Travel Group has cut its growth expectations for its 2025 fiscal year in part due to U.S. policies on trade and immigration, though its corporate business remains generally solid, the ...

Mike Hoy at Pulsant explains how data sovereignty considerations provide “sticks” and “carrots” that should influence data centre purchasing choices Data sovereignty has rapidly become a critical ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...