Provincial politicians took aim at Nova Scotia Power during a legislative committee meeting this morning, saying the utility ...

It’s easy to understand that trust is hard won, but easily lost. It’s true of any relationship, really, including that between businesses and their customers. This is an especially important ...

People lost jobs and homes and saw their 401(k)s empty, even as many of the executives who helped set the crash in motion walked away with millions. The latest force to undermine trust in business ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Trust is built or rebuilt through honest, values-based storytelling. It’s a significant opportunity for damaged brands. Why? Because companies that acknowledge error and demonstrate intent to change ...

“It's just a nightmare that you’d be treated that way and disrespected,” says Tiffany Tienda, another USAA customer who lost ...

Regarding "Investigation finds Kroger overcharging on sale items" (May 14): I was a Kroger customer for many years. Not anymore. Aside from the higher prices, I noticed that almost every time I ...

trust breaches cost companies millions in lost revenues, spur dramatic declines in investor confidence and shareholder value, upend customer reliance, and unnerve employees. Yet the notion of trust is ...

A couple of bucks per customer and millions of customers ... article originally appeared on Cincinnati Enquirer: Kroger lost my trust and my business by repeatedly overcharging me | Letters ...