What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Research suggests that brands that are prompt and transparent in disclosing a hack, notifying the affected customers and ...

After a while, I did not believe that Kroger overcharging me for sale items was poor management. I believed it was intentional.

Several big British retailers have been in the news recently—but not for buoyant sales or new product launches. Firms like ...

What would happen if your business lost all of its important data overnight? That thought alone should be enough to make ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

The total value of bank frauds tripled last year even as the number of cases fell—signalling bigger, bolder scams. The ...

A little over two months into his new gig running Intel, CEO Lip-Bu Tan is laying out his plans to turn Intel into a ...

Warning comes as one finance firm has adverts banned which promised prospective customers they had 'nothing to lose' ...

The Cincinnati-based bank has partnered with the fintech Trust & Will to make estate planning easy, accessible — and free.