The way customers interact with businesses is set to undergo a seismic shift in the second half of the decade.

To create truly impactful content, organizations must learn to leverage AI technology and tap into the true customer ...

The new CX-R earns its "R" with an exclusive Race mode that directs full motor power into all-out lag-free acceleration, right up to top speed and/or 400% assistance level.

8x8’s unified platform integrates contact center, communication and API services into a single CX foundation. The latest enhancements reinforce 8x8’s position as a modular platform provider ...

Indie creative agency Slik has appointed a new managing director in Kim Verbrugghe.Verbrugghe will lead the agency’s ...

It’s Friday night in the club, and I’m on LinkedIn again. While all the cool kids in the crowd around me are grooving to the bouncy techno beats, I’m just fiddling with my phone. I swipe ...

Bosch eBike Systems has announced the release of the new Performance Line CX-R race motor as well as available upgrades for the Performance Line CX motor. Bosch says the new system is built for ...

Look, things are ... a lot right now. So if you need a laugh or maybe a cry or both, I've got something for you: someone put together a LinkedIn post for Elmo in which the beloved puppet who hates ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Three months ago, ousted Kohl’s CEO Ashley Buchanan posted a video on LinkedIn of the glamorous retail guru with whom he disastrously mixed business and romance — a social-media goof that may ...