Police in Detroit said that two homeless children froze to death while they slept in a van with their family on Monday, while the city’s mayor revealed that their mother had reached out to homeless services a few months ago.

City officials are investigating why the family didn't get homelessnes services following eviction, say shelter beds were available nearby.

Tateona Williams made sure her kids were well fed, went to school, and were loved. She asked for help multiple times, but instead was turned away.