Specops Secure Service Desk enables customers to increase their service desk security with stronger authentication methods ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that two globally recognized academic institutions, both with extensive ServiceNow ITSM ...

Scattered Spider isn't one group — it's an identity-first threat model evolving fast. From vishing to AiTM phishing, they're ...

This bill] puts us on a path of reform in a way that provides better quality and helps us control costs,” said Senate ...

Console's mission is to help IT teams reduce mundane, repetitive tasks, thereby freeing up time for help desk professionals ...

AI is transforming the help desk — but human expertise still plays a vital role in delivering responsive, reliable support.