Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

Customers give National notably lower ratings ... First-time and infrequent Lyft users (three times per month or less) post a satisfaction increase of 7%, whereas the most frequent users (those ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Molex, a global leader in electronics and interconnectivity solutions, is a shining example of how to leverage advanced ...

In this interview, Julie Barlow, key account executive at Infobip, unpacks how local logistics companies can stay competitive ...

The Minister of Education, Haruna Iddrisu, has charged the Chartered Institute of Marketing, Ghana (CIMG) to undertake a nationwide customer satisfaction survey to evaluate the quality of services ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...