Molex, a global leader in electronics and interconnectivity solutions, is a shining example of how to leverage advanced ...

Learn how to design KPIs that actually improve performance by focusing on outcomes, employee involvement, curiosity, and real ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

The Minister of Education, Haruna Iddrisu, has charged the Chartered Institute of Marketing, Ghana (CIMG) to undertake a nationwide customer satisfaction survey to evaluate the quality of services ...

In this interview, Julie Barlow, key account executive at Infobip, unpacks how local logistics companies can stay competitive ...

Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

Customers give National notably lower ratings ... First-time and infrequent Lyft users (three times per month or less) post a satisfaction increase of 7%, whereas the most frequent users (those ...

The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

adopting AI-powered customer service tools, and enhancing training for service staff members. These measures helped improve satisfaction in handling delayed deliveries, complaints, and ...

Discover How Soothen Pain Relief Cream Combines Natural Anti-Inflammatory Ingredients to Support Fast, Targeted Relief from ...

A UK supermarket chain has removed self-service checkouts from most of its stores. Booths, which is headquartered in ...

RTA is a leader in leveraging big data and artificial intelligence; Big data and AI play a key role in boosting operational ...