It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

One advantage of cloud-based phone communication systems is scale. Site amalgamation, with a single support system, is ...

Apps and artificial intelligence (AI) algorithms dominate innovation headlines today. However, few stop to ask: what about the machines that make those breakthroughs possible? Who’s building the ...

AIDEC Digital has introduced its state-of-the-art Business Process Outsourcing (BPO) centre in Accra to solidify the ...

Four decades after leaving a stable life in the U.S. and returning to Vietnam, luxury retail tycoon Johnathan Hanh Nguyen ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

By implementing this four-phase approach to training, sales team leaders can ensure employees are always ready to deliver ...

Investing in innovative, continuous employee training not only enhances skills and morale but also drives business success.

The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, (Newswire.com) - Insightful.io, a leading provider ...

For his part, Natan Nakel, Creative Coordinator at Control F5, spearheaded the rebranding process, creating a visual identity ...

ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce three ...