Happy users of Carinity's residential aged care and home care services delivered an average rating of 4.8 stars out of five. Alec Pringle and his daughter Anne appreciate the care Alec receives at ...

The Metropolitan Transportation Authority’s (MTA) customers count survey results for fall 2024 have been released. The MTA first launched the survey on Oct. 15 and received responses from 82,222 ...

Welcome back to the “How-to with Happy Returns” video series. In our last video, we explored the power of tracking shopper feedback through Net Promoter Scores (NPS). Today we’re tackling another ...

FASHION Editor Clemmie Fieldsend is sick of seeing cartoon clothing on grown-ups and asks psychologist Emma Kenny why adults just can’t seem to get enough of the childish clobber. What do Moana ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Their rendition of the traditional “love letters” is said to be worth the wait – and their regular customers know it. Based on feedback, what makes the kuih kapit crafted by Low Siew Lee ...

It’s my first time being in the NFC Championship, and I’m just happy I’ve got [Daniels ... But the roster isn’t satisfied with being a feel-good story, according to the players and ...

Our annual energy satisfaction survey covers 16 suppliers in Great Britain. Our most recent results were published in January 2025 based on nearly 12,000 energy customers telling us about the service ...

And declining support tickets don't always signal satisfaction—customers may have simply given up reporting issues. My company's experience has revealed a pattern: Customer churn rarely stems ...

This week, we’re looking at the latest with embattled fintech Bench, Robinhood’s $45 million settlement, a couple of M&A deals, some cool fundraises, and more. To get a roundup of TechCrunch ...