A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and ...

Google's AI is filling gaps in People Also Ask results, raising both visibility concerns and content creation opportunities ...

You might think you're talking to a customer service rep for a car insurance company, a bank, or a utility. But are you really? Or is it a scam?

Good people understand that all people deserve respect, and they are therefore quick to quietly notice certain things about the ways someone treats a service worker.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

The real danger isn’t just bad answers. It’s that companies like Google are reshaping the entire information ecosystem while sidestepping responsibility for the consequences.