A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and ...

Google's AI is filling gaps in People Also Ask results, raising both visibility concerns and content creation opportunities ...

You might think you're talking to a customer service rep for a car insurance company, a bank, or a utility. But are you really? Or is it a scam?