Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

You might think you're talking to a customer service rep for a car insurance company, a bank, or a utility. But are you really? Or is it a scam?

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

Discover how the healthcare industry is raising customer experience standards through meaningful real-person communication. Learn why this approach is vital for patient satisfaction and better ...

The real danger isn’t just bad answers. It’s that companies like Google are reshaping the entire information ecosystem while sidestepping responsibility for the consequences.

Good people understand that all people deserve respect, and they are therefore quick to quietly notice certain things about the ways someone treats a service worker.

For any product inquiries or order issues, contact Amazon's customer service team through the website or by calling 1-888-280-4331.

Speaking them again more clearly, waiting, getting disconnected, finally reaching a person but the wrong person ... address ...