Google just keeps highlighting scams when you’re looking for help from your bank, airline or other businesses — and people are being tricked out of money.

Artificial intelligence is increasingly positioned as a cost-effective replacement for human customer service, but at what cost to the business’s ...

Corporate Research International today released the results of RealPeopleRatings.com™, its quarterly customer service survey that illustrates the importance of brand image and customer perception.

How to Navigate Customer Support To help you avoid all that frustration, we've compiled a list of customer support phone numbers and tips for navigating to an actual person.

The Google website might be helpful. But dealing with real, live, breathing human beings at the tech giant can be infuriating.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Phony customer service support line leaves red flags for hotel guest A simple internet search can lead you to ‘fool’s gold’ — numbers and links that look real but are illegitimate.

When you need to track down a customer service number, the easiest thing to do is Google it. But easy isn’t necessarily safe when it comes to the Google business listings that appear in search ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...