2.4%) and a 2.2X greater YOY increase in cross-sell and upsell revenue. When your firm can provide a unified customer profile and leverage it by frontline employees doing your customer support or ...

Economic fluctuations, a tight labor market, and evolving consumer behaviors are just a few of the factors contributing to high attrition rates among frontline workers. This attrition has a direct ...

The people who are managing your products and customers have insights that could help your business avoid headaches and gain customers. Two billion people worldwide—that’s 80% of the global ...

Onboarding, structured into three interactive modules, is designed to address post-pandemic service gaps and improve conversion through frontline readiness.

Two billion people worldwide—that’s 80 percent of the global workforce—manufacture products, provide services, or work directly with customers. They’re often the first to see or hear about ...