Social Security workers are being asked to use an AI chatbot. An animated video on how to do so failed to mention that the chatbot can’t be trusted with personally identifiable information.

Being a high-performing health system requires an engaged front-line workforce. But stretched-thin front-line leaders often lack the tools, training and bandwidth to achieve high levels of employee ...

AUSTIN, Texas, April 21, 2025 /PRNewswire/ -- Schoox, a global leader in frontline workforce learning and skills development, ...

Investing in innovative, continuous employee training not only enhances skills and morale but also drives business success.

The video meeting software company is now aiming to connect frontline workers and shift managers on new AI-powered platform.

Currently serving several major clients in Massachusetts, Frontline is further expanding throughout New England. As it ...

Economic uncertainty puts employees on edge, especially those on the frontline. Employees face frustrated customers while simultaneously navigating shifting company policies and cost-cutting measures.

In today’s fast-changing threat landscape, relying solely on human resources to deliver employee security training can leave an enterprise vulnerable. While HR excels at organizing and ...

The Singapore International Foundation (SIF) and Pallium India have launched the Singapore-India: Palliative Care Accessibility Core Training (PACT) project to enhance the quality of palliative ...

Instruction: In order to deliver superior service experience to customers, frontline employees must regulate their emotional expressions during service encounters. This study examines how empowering ...