Businesses can capitalize on NFC capabilities that are more widely available with most smartphones supporting them.

Tone and voice shape customer interactions, strengthening or weakening relationships. They can turn potential negative experiences into positive ones. This can also work in reverse, with 73% of ...

I’ve found there are five key elements of a customer-retention strategy that not only help attract new business but solidify existing bonds. First, you must ensure stability. Trust is the ...

The Tiledesk Automation Engine: Your open-source solution for multichannel workflow automation. An alternative to Voiceflow, Botpress, Stack AI, Flowise, Gumloop, VectorShift, Lyzr AI ...

FedEx Corp. shares tumbled after the parcel delivery company lowered its full-year guidance for a third consecutive quarter, citing inflation and uncertain demand for shipments. Adjusted earnings ...

Royalty-free licenses let you pay once to use copyrighted images and video clips in personal and commercial projects on an ongoing basis without requiring additional payments each time you use that ...

and engage with AI-enhanced art creation. Launched on March 18, 2025, the Smart Pixel Display Mug transforms a simple coffee mug into a vibrant hub of daily creativity and social interaction.

Aldi has appointed Richard Thornton as group customer interaction director, in a promotion from the position of communications director. Thornton has replaced Nick Ridley, who has moved on from Aldi ...

US-based software company Adobe on March 18 announced a new artificial intelligence (AI) tool called Agent Orchestrator, designed to help businesses automate customer interactions and marketing ...

I recommend leveraging customer relationship management data and AI-driven insights to help create meaningful interactions that resonate with your customers. 2. Leverage technology to enhance ...

While AI-driven personalization enables more tailored, efficient and seamless customer interactions, it also raises concerns about labor market disruptions, ethical implications and data privacy ...