Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

DubaiThe UAE General Civil Aviation Authority has unveiled a new Civil Aviation Regulation aimed at revolutionising a ...

While the technical benefits of big data are widely recognized, this study asserts that successful adoption depends on ...

The California Prison Industry Authority has wrapped part one of an enterprise resource management refresh. The new system lets incarcerated workers use software they might find upon re-entering the ...

Four (4) years of experience in project management work, legal administration, or nonprofit administration. A bachelor’s degree in government, business administration, or public affairs or ...

The most resilient and agile sales leaders of tomorrow are adopting essential new skills for managing and coaching AI.

Effective leadership means setting goals, monitoring progress and ensuring results, writes one former federal manager.

There are two opposing sides to Ghana’s 2024 economic recovery story. On the one hand, the nation’s GDP grew by an astounding 5.7% (The World Bank, Ghana Statistical Service), much above forecasts and ...

Prepare now for jobs in 2030 by embracing the concepts of adaptability, skills development and inclusive growth.

According to The Herald, the Zimbabwe Youth Miners Foundation (YMF) in collaboration with Ngayin Investments Consultants, is training young miners through a program called "Basics of Chrome Washing ...

With AI heightening cyber threats and increasing the demand for skilled security professionals who can effectively manage and protect AI systems, ISACA has launched its new Advanced in AI Security ...