In today’s fast-paced, tech-driven world, the simple joy of reading can sometimes be overlooked, but its benefits are more ...

Talkdesk applies agentic AI automation to bank and credit unions' customer service and support workflows to seamlessly uplevel customer experience ...

Leadership is about fostering the conditions for others to succeed. Empathy shapes how teams function, how trust is built, ...

We often assume empathy is always good. But neuroscience tells a more nuanced—and potentially life-changing—story.

Shelby Groff did everything she could to prepare for the arrival of her first child. But 18 months after her son’s arrival, ...

On Wild Card, famous guests answer the kinds of questions we often think about but don't talk about. Brett Goldstein of Ted ...

Another reason why empathy can feel distant is that we often perform it rather than practice it. Social media teaches us how ...

AI-powered RecDot earbuds break sound barriers, creating an immersive, sustainable celebration for all ...

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience Using agentic AI, Talkdesk AI Agents for Financial ...

Key initiatives aim to support emotional education in Hong Kong primary schools and foster a 'Compassionate School Culture' ...

Explore the importance of sentiment in credit union communications. Clear messaging can reduce member frustration and ...

Applied Behavior Analysis (ABA) is rooted in decades of research in behavioral psychology. It emphasizes observable behavior ...