The product-aligned operating model has gained traction over the past few years as organizations seek more agile and customer ...

A customer lifetime value model puts emphasis on repeat interactions, growth of spend over time, and even an individual’s ability to refer others to become loyal customers.

Customer value hierarchy is a system of worth that businesses across the country, both large and small, ... Customer value, also known as Kotler's five product level model, ...

With factors like trade volatility and crushing cost surges, cost optimization is no longer the end-all, be-all.

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

How To Calculate Customer Lifetime Value To calculate CLV, you first determine the average amount that a customer spends on a company's products or services. Do this by finding the total amount ...

Customer value management is one way to enhance and expand your professional relationships. ... you will find that once you understand the basics of this unique technology model and discipline, ...

Figuring out how much to charge is a challenging part of doing business. Here are some different pricing methods and models ...