A second forum is scheduled for tonight from 6 to 8 p.m. at the same location, offering another opportunity for residents to ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Request To Download Free Sample of This Strategic Report @   This country research report on Vietnam Market Reports offers comprehensive insights into the market landscape, customer intelligence, and ...

NEW YORK--(BUSINESS WIRE)--Glia, the leader in customer interaction ... a new industry survey, shedding light on the evolving challenges and opportunities facing today’s contact center teams ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

About a third of respondents, 36 percent, said they have a favorable view of the SpaceX and Tesla executive, according to the survey. The majority of those polled said they thought red tape (59 ...

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour.

For a real-life example, check out Berkley Filters’ Contact page ... Gorgias’s version of templates, called Macros, includes variables that automatically populate each customer’s unique information ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Strong customer communications and effective prospecting ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...